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Ask your lease

For housing associations

The policy says no. What does the lease say?

LEASE-iQ helps homeownership, property and legal teams put the signed lease next to the question before a case starts bouncing between inboxes.

A real LEASE-iQ screen showing an answer beside its cited lease page

Where the time goes

The questions that turn a simple case into three handoffs.

Take the next step in LEASE-iQ

Build a source map before asking for a conclusion.

Use this when the issue is unclear or several clauses may interact.

Ready to copy

Keep checking: A well-structured question makes uncertainty easier to see. It does not turn incomplete sources into certainty.

The handoff, before and after

Give the first person a source they can show the second.

Who is responsible for this repair?

Before
  • Homeownership
  • Repairs
  • Legal
  • Managing agent
  • Resident emails
Source-backed first pass
  1. 01Signed lease
  2. 02Relevant wording
  3. 03Evidence still needed
  4. 04Focused escalation

A clearer first pass

Give the first person a source they can show the second.

Difficult cases still need the right legal and professional input. A better first pass gives that person the lease, the question and the missing evidence in one place.

  1. 01
    Use the signed document

    Start with the lease and the real question, not a generic policy answer.

  2. 02
    Separate the layers

    Keep the lease, current law and missing evidence distinct.

  3. 03
    Keep the source open

    Give the next person the clause, page and point that still needs judgment.

The result

Fewer handoffs. A clearer case record.

A property director can see the wording, a manager can explain the first answer and the unresolved point stays visible for whoever must decide it.

Try one live question

Use the case that keeps coming back.

Choose one resale, repair, consent or service-charge question. Check whether the first person can find the clause and show the next person exactly what still needs judgment.

See how LEASE-iQ works

Independent help

LEASE offers free, independent leasehold guidance.

Building Trust is not the only route. The Leasehold Advisory Service publishes guidance and offers appointments for leaseholders and park-home owners.

Visit LEASE

Start small

One lease. One live question. Free.

Use a case you already have. Check the source before deciding whether a wider team pilot is worth the time.

Ask your lease in LEASE-iQThe free account is limited to one uploaded lease. Access is opened by request until self-registration is live.
01Tell us the question

Start with the issue causing work now.

02Confirm the document route

We will explain what can be used and what should be removed first.

03Open the source

Check the clause and what remains uncertain.