Terms for using Building Trust and LEASE-iQ.

Part A

Using the Building Trust website

The website is operated by Building Trust Ltd, registered in England and Wales under company number 17308423. Its registered office is 4A Hafer Road, London SW11 1HF.

The website explains products, working methods and common building questions. Its calculators and checklists organise figures and information entered by the user. They do not determine a legal position, the validity of a demand, liability, recoverability, compliance or the right strategy for a live dispute.

Building Trust organises evidence and reasoning. It does not promise legal certainty. A lease, deed, title, notice, building record or relevant event may change the answer.

Acceptable use

Do not interfere with the website, attempt unauthorised access, send malicious code, scrape it at a disruptive rate or use it for an unlawful purpose. Do not send or upload a document you are not entitled to share.

External links

The website links to organisations including the Leasehold Advisory Service, GOV.UK, legislation.gov.uk and the Information Commissioner's Office. Those organisations control their own pages. A link is provided to help a reader check a source. It is not an endorsement of every statement on the destination site.

Check the company record at Companies House ↗.

Part B

LEASE-iQ terms for business customers

Version 3.3 · Last updated 21 August 2026

These terms form a legal agreement between the organisation using LEASE-iQ, referred to as you, and Building Trust Ltd, company number 17308423, of 4A Hafer Road, London SW11 1HF, referred to as we or us. They cover:

• LEASE-iQ, the hosted lease-intelligence service, including the information and outputs generated through your use of it, referred to as the Software; and
• the user guides, help articles and other documentation made available for the Software, referred to as the Documents.

We give you permission to use the Software and Documents on these terms. We do not sell or transfer ownership of them to you.

How you accept this licence

You accept these terms by clicking an acceptance button where one is presented, signing an order form that refers to them, or accessing or using the Software. You are responsible for ensuring that your authorised users follow them.

If you do not agree, do not access or use the Software.

These are business terms. If you use LEASE-iQ as an individual outside the course of business, the terms presented when access is provided apply. Nothing in these business terms removes statutory consumer rights.

1. Grant and scope of licence

1.1 In consideration of payment by you of the agreed licence fee and you agreeing to abide by the terms of this licence, we grant to you a non-exclusive, non-transferable licence to use the Software and the Documents in the United Kingdom on the terms of this licence.

1.2 You may:

1. access and use the hosted Software for your internal business purposes;
2. permit access by no more than the number of authorised users agreed with us;
3. export or download reports and other outputs generated through your lawful use of the Software for your internal business purposes; and
4. use the Documents to support your permitted use of the Software.

2. Restrictions

2.1 Except as this licence expressly allows or local law permits, you undertake:

1. not to copy, rent, lease, sub-license, resell, adapt or modify the Software or Documents except where normal use of the hosted service requires it;
2. not to share accounts or allow anyone other than your authorised users to access the Software;
3. not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Software, nor attempt to do so, except to the extent that section 296A of the Copyright, Designs and Patents Act 1988 prevents that restriction because the action is essential to achieve interoperability with another software program, provided that information obtained is used only for that purpose, is not unnecessarily disclosed without our written consent, and is not used to create substantially similar software;
4. to keep your account credentials and access details secure and notify us promptly of unauthorised access or a suspected security breach;
5. to ensure that your employees and representatives use the Software in accordance with this licence;
6. not to remove or obscure copyright, trade mark or other proprietary notices displayed within the Software or in an output or report;
7. not to use the Software or its outputs for an unlawful purpose or to infringe another person's rights;
8. not to upload a document or personal data that you are not entitled to provide; and
9. not to attempt to gain unauthorised access to, or disrupt the integrity or performance of, the Software or the data it contains.

3. Intellectual property rights

3.1 All intellectual property rights in the Software and Documents belong to Building Trust Ltd or its licensors. Your right is limited to using them in accordance with this licence.

3.2 You acknowledge that you have no right to have access to the Software in source-code form.

3.3 You retain ownership of documents and information you provide. You are responsible for having the authority to provide them. We may process them only to provide, secure and support the service, as described in our privacy policy and any applicable data-processing agreement.

4. Limited warranty

4.1 We warrant that the Software will, when properly used, perform substantially in accordance with the functions described in the Documents, and that the Documents correctly describe the operation of the Software in all material respects, for a period of 90 days from the date of your first access to the Software, the Warranty Period.

4.2 If, within the Warranty Period, you notify us in writing of any defect or fault in the Software as a result of which it fails to perform substantially in accordance with the Documents, we will, at our sole option, either repair or replace the Software, provided that you make available all the information that may be necessary to help us remedy the defect or fault, including sufficient information to enable us to recreate it.

4.3 The warranty does not apply if the defect or fault results from you altering or modifying the Software, using it in breach of this licence, or from your equipment, network, browser, third-party software or services, data or materials.

5. Limitation of liability

5.1 You acknowledge that the Software has not been developed to meet your individual requirements, including any particular cybersecurity requirements you might be subject to under law or otherwise, and that it is therefore your responsibility to ensure that the facilities and functions described in the Documents meet your requirements.

5.2 We supply the Software and Documents for internal use by your business, and you agree not to use the Software or Documents for resale.

5.3 We shall not in any circumstances be liable to you, whether in contract, tort including negligence, breach of statutory duty, or otherwise, arising under or in connection with the licence for loss of profits, sales, business, revenue, business interruption, anticipated savings, wasted expenditure, data, information, business opportunity, goodwill or reputation, where any of those losses are direct or indirect, or for any special, indirect or consequential loss, damage, charges or expenses.

5.4 Other than the losses set out in section 5.3, for which we are not liable, our maximum aggregate liability under or in connection with this licence, whether in contract, tort including negligence or otherwise, shall in all circumstances be limited to a sum equal to 100% of the Licence Fee. This maximum cap does not apply to section 5.5. No limit or cap applies to claims arising from a breach of data-protection legislation.

5.5 Nothing in this licence shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

5.6 This licence sets out the full extent of our obligations and liabilities in respect of the supply of the Software and Documents. Except as expressly stated, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us. Any term concerning the supply of the Software and Documents that might otherwise be implied or incorporated by statute, common law or otherwise is excluded to the fullest extent permitted by law.

6. Termination

6.1 We may terminate this licence immediately by written notice to you if you commit a material or persistent breach which you fail to remedy, if it can be remedied, within 14 days after service of written notice requiring you to do so.

6.2 On termination, your right to access and use the Software and Documents ends. You may retain lawful copies of your own documents and outputs where you need them for business records, regulatory duties or legal claims. Account data is handled in accordance with our privacy policy and any applicable order form or data-processing agreement.

7. Communications between us

7.1 We may update the terms of this licence at any time on notice to you in accordance with this section 7. Your continued use of the Software and Documents following deemed receipt and service of the notice under section 7.3 constitutes acceptance of the licence as varied. If you do not accept the varied licence, you must immediately stop using and accessing the Software and Documents on deemed receipt and service of the notice.

7.2 If we have to contact you, we will do so by email or prepaid post to the address you provided when registering the Software.

7.3 A notice given by us is deemed received and properly served 24 hours after it is first posted on our website, 24 hours after an email is sent, or three days after a letter is posted. A notice given by you is deemed received and properly served 24 hours after an email is sent, or three days after a letter is posted.

7.4 To prove service, it is sufficient to prove that the website was generally accessible to the public for 24 hours after first posting, a letter was properly addressed, stamped and placed in the post, or an email was sent to the stated email address.

8. Events outside our control

8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, our obligations caused by an event outside our control.

8.2 An event outside our control means any act or event beyond our reasonable control, including failure of public or private telecommunications networks.

8.3 If such an event affects our obligations, they will be suspended and the time for performance will be extended for the duration of the event. We will use reasonable endeavours to find a solution by which our obligations may be performed despite it.

9. How we may use your personal information

9.1 Under data-protection legislation, we must provide information about who we are, how and why we process personal data relating to people who use the Software and Documents, their rights and how to exercise them. This information is in our privacy policy, and it is important that you read it.

Where Building Trust processes personal data on your behalf, we act as your processor under the applicable data-processing agreement. In other circumstances, such as managing accounts, billing and direct enquiries, we may act as a controller as explained in our privacy policy.

10. Other important terms

10.1 We may transfer our rights and obligations under this licence to another organisation, but this will not affect your rights or our obligations.

10.2 You may transfer your rights or obligations only if we agree in writing.

10.3 This licence and any document expressly referred to in it constitutes the entire agreement between us and supersedes and extinguishes all previous and contemporaneous agreements, promises, assurances and understandings, whether written or oral, relating to its subject matter.

10.4 You acknowledge that in entering into this licence you do not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty, whether made innocently or negligently, that is not set out in this licence or a document expressly referred to in it.

10.5 You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on a statement in this licence or a document expressly referred to in it.

10.6 A waiver of any right or remedy is effective only if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

10.7 A delay or failure to exercise, or the single or partial exercise of, a right or remedy does not waive that or any other right or remedy, nor prevent or restrict its further exercise.

10.8 Each condition of this licence operates separately. If a court or competent authority decides that any condition is unlawful or unenforceable, the remaining conditions remain in full force and effect.

10.9 This licence, its subject matter and its formation, and any non-contractual disputes or claims, are governed by English law. We both irrevocably agree to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions about these terms can be sent to adam.street@building-trust.uk.