The lease, policy, report or decision record comes before a confident summary.
Where Building Trust came from
Built with neighbours, then shaped by the work of looking after it.
“We did not start with a product. We started with our homes, our neighbours and a building problem we had to solve together.”
Adam Street, founder
01
The building came before the business
Adam grew up with Hafer Road in the family. Years later, he worked with the neighbours who already lived there to replace the old post-war block with new homes designed by Peter Barber Architects. It was a long, practical exercise in trust: agreeing what should be built, making decisions together and protecting the community already there.
02
Then the neighbours had to run it
The completed homes did not arrive with an operating manual. The residents still had to understand the leases, manage money, make board decisions, appoint advisers, explain choices and preserve a record the next director or neighbour could follow.
03
The roof exposed the broken process
When the roof failed, every decision crossed several worlds at once: the lease, insurance, building work, service charges, contractors, resident communication and the board record. Adam logged 2,600 hours in Xero against the insurance claim and associated works between February 2023 and December 2024.
04
Read the Hafer Road story That experience became Building Trust
That was before LEASE-iQ existed. The lesson was not that shared buildings lack information. It was that the information sits in different documents, systems and memories, while the people making the decision need one connected route through it. Building Trust grew from that experience with neighbours. LEASE-iQ starts with the signed lease. BLOCK-iQ is being co-created around the wider building record.
The next turning point was smaller but just as revealing. A generic AI answer to a real lease question sounded certain and was wrong. The signed lease said something different. That was the start of LEASE-iQ: read the actual document, follow the wording and show the source.
Read the Evening Standard story of how eight neighbours rebuilt their homes See the Hafer Road project at Peter Barber Architects