For managing agents

The question is small. The answer is buried in the lease.

LEASE-iQ gets your team to the clause behind repair, charge, consent and sale enquiries without treating every first-pass question as a legal instruction.

Ask your lease in LEASE-iQ See the common questions

A real LEASE-iQ screen showing an answer beside its cited lease page

Where the time goes

The routine enquiries that disappear into the lease.

01Resale packs

See which lease, title or building record the reply depends on.

Open the detail 02Repairs arguments

Trace the affected part and repairing covenant before allocating blame.

Open the detail 03Consent requests

Find the covenant, decision-maker and conditions behind the request.

Open the detail 04Service-charge queries

Check the lease route, demand paperwork and evidence as separate questions.

Open the detail

Take the next step in LEASE-iQ

What can the agent do, and what remains with the client?

Use this for authority, instructions, fees, records or a disputed management action.

Ready to copy

Questions to paste into LEASE-iQ

I have uploaded the signed lease. The management question is: [describe the instruction, service, decision, fee or dispute]. Please identify what the lease requires and what cannot be answered without the management agreement and other records.

Please:
1. Identify the landlord, management company, leaseholder and any agent mentioned in the lease.
2. Quote the clauses and pages allocating the relevant service, decision, notice, consent, cost or record.
3. Distinguish a duty in the lease from authority delegated under a separate management agreement.
4. Identify any approval, consultation, certification, account or notice required before action or recovery.
5. List the management-agreement clauses, board minutes, policies, contracts and correspondence needed outside the lease.
6. Give the strongest reasonable argument that the proposed action exceeds the agent's authority or the lease route.
7. Finish with the exact decision the client must make and a source-backed instruction the agent could request.

Keep checking: The lease does not prove the agent's appointment or delegated authority. The current management agreement and client decisions matter.

The routine enquiry, before and after

Replace the search through five places with a route a colleague can check.

Can this cost be recovered through the service charge?

Before

Shared inbox
Lease PDF
Property system
Old advice
Colleague memory

Source-backed first pass

01Question
02Clause and page
03Open evidence
04Named next action

A clearer first pass

Make a lease answer easier to review and easier to explain.

A confident paragraph is not the goal. The useful output is a short route back to the signed wording, with uncertainty and missing evidence left visible.

01
Use the signed document
Start with the lease and the real question, not a generic policy answer.
02
Separate the layers
Keep the lease, current law and missing evidence distinct.
03
Keep the source open
Give the next person the clause, page and point that still needs judgment.

The result

Answer routine cases consistently. Escalate the right ones.

Teams spend less time searching for wording and more time on the management decision, resident explanation or specialist advice the case actually needs.

Try one live question

Give one routine enquiry to the person who would normally search for it.

Check whether they reach the right clause, parties and conditions without losing the source. The test is whether a colleague can review the answer, not whether it sounds confident.

See how LEASE-iQ works

Independent help

LEASE offers free, independent leasehold guidance.

Building Trust is not the only route. The Leasehold Advisory Service publishes guidance and offers appointments for leaseholders and park-home owners.

Visit LEASE

Start small

One lease. One live question. Free.

Use a case you already have. Check the source before deciding whether a wider team pilot is worth the time.

Ask your lease in LEASE-iQThe free account is limited to one uploaded lease. Access is opened by request until self-registration is live.

01Tell us the question

Start with the issue causing work now.

02Confirm the document route

We will explain what can be used and what should be removed first.

03Open the source

Check the clause and what remains uncertain.