Building Trust | Leasehold answers you can actually use

Nobody told you the lease would run your life.

The leasehold system in England and Wales is broken. We're here to fix it.

Built by a director who spent 2,600 hoursAdam Street's logged hours as Lead Director and Managing Agent for Hafer Road Freehold Ltd (2022 to 2025). Includes compliance, disputes, leasehold law research, and building management. learning the hard way. The story

These are buildings in London and the South East where people used our tools this year.

Alwen Court · 86 units · Bermondsey

“People in our block were paying out of their own pocket to replace failed window panes. We used LEASE-iQ and found the windows were freeholder demised. Over 15 units were affected. The whole thing should have been on the structural warranty insurance, not out of the leaseholders' pockets.”

The insurance claim has been submitted. The potential cost to replace the windows across the building: over £1M. All units will be included in the claim before they fail too.

Donald Morrison. Lead Leaseholder

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Gabriel Square · 80 units · St Albans

“Our managing agent said we needed a £5,000 King's Counsel opinion on a service charge question. We ran it through LEASE-iQ first. It came back with the clause, the legislation, and the answer. We didn't need the KC.”

That is £5,000 not added to the service charge budget. 80 leaseholders who did not have to pay for a legal opinion the AI made unnecessary.

Sara Whitehead. Management Committee

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Stepney Way · 12 units · E1

“Nobody told us what we were responsible for. We had no fire risk assessment, our service charge demands weren't compliant, and the building funds weren't in a client account.”

The online Building Trust audit surfaced all of it. We emailed the fellow directors immediately. The fire risk assessment is now booked, the demands are being corrected, and the lease turned up development rights nobody knew existed. Without the audit, one leaseholder complaint could have taken them to tribunal.

E1. Confidential

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3+ buildings · London

“Someone's flat leaked into the flat below. The leaseholder whose flat was leaking said the building insurance should cover it. Nobody actually checked the lease, because it's too complicated and costly to write a letter. Easier just to pay for it and move on.”

This is the most common question we get. The cost goes on the building insurance and every leaseholder's premiums go up for one person's problem. LEASE-iQ reads the lease, finds the clause, and confirms who is actually liable. The right person pays. Everyone else does not.

Multiple blocks across London

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Nobody told you the lease would run your life.

What brought you here?

“I got a bill that doesn't look right”

“There's a leak and nobody will take responsibility”

“I'm running a building and I don't know what I'm liable for”

“I'm buying a leasehold flat”

“I need to check something in my lease”

“We took over the freehold. Now what?”

“My lease is running out”

“Can I sublet my flat?”

“Our managing agent isn't doing what we're paying them for”

“People in our block were paying out of their own pocket to replace failed window panes. We used LEASE-iQ and found the windows were freeholder demised. Over 15 units were affected. The whole thing should have been on the structural warranty insurance, not out of the leaseholders' pockets.”

“Our managing agent said we needed a £5,000 King's Counsel opinion on a service charge question. We ran it through LEASE-iQ first. It came back with the clause, the legislation, and the answer. We didn't need the KC.”

“Nobody told us what we were responsible for. We had no fire risk assessment, our service charge demands weren't compliant, and the building funds weren't in a client account.”

“Someone's flat leaked into the flat below. The leaseholder whose flat was leaking said the building insurance should cover it. Nobody actually checked the lease, because it's too complicated and costly to write a letter. Easier just to pay for it and move on.”

Nobody told you the lease would run your life.

What brought you here?

“I got a bill that doesn't look right”

“There's a leak and nobody will take responsibility”

“I'm running a building and I don't know what I'm liable for”

“I'm buying a leasehold flat”

“I need to check something in my lease”

“We took over the freehold. Now what?”

“My lease is running out”

“Can I sublet my flat?”

“Our managing agent isn't doing what we're paying them for”

“People in our block were paying out of their own pocket to replace failed window panes. We used LEASE-iQ and found the windows were freeholder demised. Over 15 units were affected. The whole thing should have been on the structural warranty insurance, not out of the leaseholders' pockets.”

“Our managing agent said we needed a £5,000 King's Counsel opinion on a service charge question. We ran it through LEASE-iQ first. It came back with the clause, the legislation, and the answer. We didn't need the KC.”

“Nobody told us what we were responsible for. We had no fire risk assessment, our service charge demands weren't compliant, and the building funds weren't in a client account.”

“Someone's flat leaked into the flat below. The leaseholder whose flat was leaking said the building insurance should cover it. Nobody actually checked the lease, because it's too complicated and costly to write a letter. Easier just to pay for it and move on.”

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