Hafer Road, Battersea
The building that taught us where the record breaks.
Adam logged 2,600 hours in Xero while the residents pursued the insurance claim and delivered the associated works. This is the building story that led to Building Trust.
The work behind the number
2,600 hours across the claim and the works.
The Xero time record runs from February 2023 to December 2024 and follows the insurance claim into the practical work required to put the building right.
February 2023 to December 2024
The record begins with the live insurance claim and ends after the associated building works.
Proving what had happened
Reports, photographs, correspondence, policy documents and expert evidence had to tell one coherent story.
Turning the claim into a repaired roof
The residents still had to manage scope, advisers, contractors, cost, communication and the evidence of completion.
Why the work multiplied
The hard part was keeping different truths connected.
What had physically failed?
Reports, photographs, opening-up evidence, specifications and site decisions had to describe the same building problem.
What did the policy and claim record establish?
Notification, insurer responses, expert reports, exclusions and settlement work needed a dated evidence trail.
What could the board decide?
The board still needed authority, options, conflicts, approvals and a record that residents could inspect later.
What changed during delivery?
Scope, cost, technical advice, contractor proposals and completion evidence needed to stay connected as the repair moved.
What came out of it
A better answer has to survive the next handover.
The lease, policy, works and decisions belong together
They answer different questions, but the next board needs to see how one affected the other.
A confident answer is useless if nobody can check it
That lesson shaped LEASE-iQ: find the wording, show the clause and keep the unresolved point visible.
The building needs the same connected view
BLOCK-iQ grew from the need to connect responsibilities, records, money, decisions and the physical building over time.
