Dealing with a freeholder or managing agent and not sure if their response is right? Export the email chain, upload it here, and Adam will review it personally within 48 hours.
Free for leaseholders and directors. Your correspondence is stored securely and never shared.
You do not need any special software. Every email app can save emails as a PDF. Here is the process.
Find the email chain with your freeholder, managing agent, or solicitor. Look for the thread that worries you most.
Use "Print" then "Save as PDF" in your email app. This captures the full thread including dates and attachments.
Use the form at the bottom of this page. Adam receives it immediately with a notification and will reply within 48 hours.
Choose your email app below. Each guide takes about 2 minutes to follow.
Open Gmail and use the search bar at the top. Type the name or email address of your freeholder or managing agent. You can also search for specific words like "service charge" or "lease extension" to narrow it down.
from:name@example.com to find all emails from a specific sender. Add after:2025/01/01 to limit by date.Click on the conversation you want to export. Gmail groups replies together automatically, so opening one email usually shows the full back-and-forth chain. Scroll down to make sure all messages in the thread are visible.
Click the printer icon in the top right of the email thread. Alternatively, press Ctrl+P on Windows or Cmd+P on Mac. Gmail will open a print preview showing all messages in the thread.
In the print dialog, change the "Destination" dropdown to "Save as PDF". Click "Save". Choose a location on your computer and give the file a name you will recognise, like "Freeholder emails Jan-Mar 2026.pdf".
Open Outlook and click the search bar at the top. Type the name or email address of the person you have been corresponding with. Outlook will show matching emails across all your folders.
Open the email you want to save. Go to File, then Print. In the printer dropdown, select "Microsoft Print to PDF" (Windows) or choose "Save as PDF" from the PDF dropdown (Mac). Click Print, then save the file.
Open the email in Outlook on the web. Click the three dots (more actions) at the top of the message, then select "Print". In the print dialog, change the destination to "Save as PDF" and click Save.
Ctrl+P / Cmd+P to capture the whole page.If the conversation spans multiple separate emails (not grouped as a thread), repeat the print-to-PDF process for each one. Name them in order so Adam can follow the timeline, for example: "01 - Initial request.pdf", "02 - Freeholder reply.pdf".
Open the Mail app on your Mac. Use the search field in the top-right corner. Type the name or email address of your freeholder or managing agent. Mail will show matching messages below the search bar.
Click on the conversation you want to export. If "Organise by Conversation" is turned on (View menu), Mail will group related messages together. Make sure you can see all the messages you want to include.
With the email open, go to File, then Export as PDF. Choose where to save it and give it a clear name. Apple Mail will create a PDF of the entire visible conversation.
Open the email in the Mail app. Tap the reply/forward arrow, then select "Print". On the print preview, pinch outward with two fingers on the preview image. This opens it as a full-screen PDF. Tap the share button and choose "Save to Files".
This is not a legal service. It is a second pair of eyes from someone who has managed a building, dealt with freeholders, and understands the leasehold system from the inside.
Is the freeholder or agent being evasive, aggressive, or simply not responding? Adam has seen all of these and can tell you what the pattern usually means.
Are they failing to provide information you are legally entitled to? Are deadlines being missed? Sometimes the issue is not what they said, but what they did not say.
Based on where the conversation has landed, Adam will suggest specific next steps. That might be a template letter from our library, a referral to LEASE advisory, or a prompt for LEASE-iQ to check your lease.
Accepted formats: PDF, JPG, or PNG. Maximum file size: 10MB. Adam receives your file immediately and will respond within 48 hours.
Adam has been notified and will review your file personally. Expect a reply within 48 hours. Check your inbox for a confirmation email.
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Talk to us →Adam replies personally. Usually within a working day.