Use the words you would use with a neighbour. I will suggest the closest page I can match.
Solve a problem
Start with what has gone wrong.
Choose the problem in front of you, gather the documents you have and use LEASE-iQ® when the answer depends on your signed lease.
How building trust helps
Solve what you can. Check the source. Escalate only when necessary.
- 01Understand the issue
Start with a concise answer in ordinary language.
- 02Organise the evidence
Use the checklist or practical tool where one helps.
- 03Check the signed lease
Use LEASE-iQ to find the clause, source and uncertainty.
- 04Decide what needs help
Use professional input for ambiguity, dispute, safety or material consequence.
General information cannot decide a disputed case. The signed documents, current law, party roles, building facts and evidence may change the answer.
Find the source
Find and understand the lease
Start with the signed document rather than memory, policy or an old summary.
A bill arrived
Charges, demands and major works
Separate lease authority, paperwork, amount, evidence and consultation before reaching a conclusion.
Is this service-charge demand right?
Check the charging route, demand, amount, reasonableness and supporting evidence.
Open the guideDo these works need Section 20 consultation?
Classify the work or agreement before applying the consultation requirements.
Open the guideCan the building collect a reserve or sinking fund?
Check the lease authority, works plan and record of the money held.
Open the guideSomething happened
Repairs, consent and use of the flat
Find the right clause and the party responsible for the decision or repair.
Who is responsible for a water leak?
Stop the damage, trace the source, then check repair and insurance wording.
Open the guideCan I sublet my leasehold flat?
Check whether the lease prohibits subletting, permits it or requires consent.
Open the guideDoes the lease allow pets?
Separate the tenancy request, superior lease and consent requirements.
Open the guideShould I extend my lease now?
Check the remaining term, available route and current framework before deciding to wait.
Open the guideThe evidence engine
When the answer depends on the signed lease.
LEASE-iQ connects the real question to the governing document and current sources. Open the cited clause and check the answer before acting.
See how LEASE-iQ worksFrom question to next action
Work through the problem from the first check to the next action.
Start with the situation. Gather the evidence. Ask LEASE-iQ the neutral question. Check the clause and current-law status. Use a calculator only where it is safe to do so.
Compare a charge
What is actually making the service charge different?
Separate operating costs, reserves, major works and ground rent. Compare like with like without inferring fairness.
Work through the service-charge checks →Check the lease clockWhat do I need before considering a lease extension?
Verify the term, expiry and rent facts before using the uncalibrated planning guide or instructing advisers.
Prepare for a lease extension →Take controlWhat would it take to buy the freehold together?
Prepare the lease-level and building-wide evidence without guessing eligibility, participation or price.
Prepare to buy the freehold →Ask for consentCan I alter the flat or acquire roof space?
Separate the demise, consent covenant, property right, fees and wider approvals before negotiating.
Prepare an alterations or roof-space request →