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Choose your role
Find the guides, checks and LEASE-iQ access relevant to you.
Who are you acting as?
Choose the role that fits this job.
Choose a role to see the six most relevant starting points.
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Your starting points
What do you need to sort out?
Six starting points for Leaseholder, buyer or occupier. Choose the closest match.
I own a leasehold homeI am buyingI am an occupier or need support
Money
A service charge, major-works bill or Section 20 notice
Identify the payment or notice first, then follow the right service-charge or Section 20 route.
Open this starting point →RepairA repair or water leak
Stop the damage, trace the source and check the repairing covenants before deciding responsibility.
Open this starting point →Consent and useAlterations, roof space, subletting or pets
Start with the exact covenant, property area and decision-maker.
Open this starting point →Lease eventExtend the lease or buy the freehold
Choose the relevant route before estimating cost, eligibility or participation.
Open this starting point →DocumentsFind or understand the lease
Locate the executed lease and connected documents before asking a document-dependent question.
Open this starting point →DisagreementResolve a disagreement
Put both sides on the same signed document, neutral question and cited evidence.
Open this starting point →Your starting points
What do you need to sort out?
Six starting points for Resident director, RTM or RMC. Choose the closest match.
New board
Start the first 90 days
Secure authority, money, contracts and building evidence before inherited gaps become emergencies.
Open this starting point →BoardUnderstand director responsibilities
Connect company duties, governing documents and each recorded board decision.
Open this starting point →MoneyRun the annual money cycle
Map budgets, demands, reserves, works and year-end actions from the leases.
Open this starting point →ChargesManage service charges and major works
Keep lease authority, consultation, evidence and records visible.
Open this starting point →BuildingManage repairs, safety and records
Separate urgent action from the evidence and authority needed for the longer decision.
Open this starting point →DisagreementResolve a disagreement
Create one shared evidence base without merging the parties or their legal positions.
Open this starting point →Your starting points
What do you need to sort out?
Six starting points for Freeholder or landlord. Choose the closest match.
Audience guide
Start with the freeholder or landlord role
Name the exact role, authority and source set before instructing an agent or professional.
Open this starting point →MoneyIssue a service-charge demand
Check who has authority, what the lease says, how the amount was calculated and which records are current.
Open this starting point →MoneyIssue a ground-rent demand
Keep rent separate and verify the lease, landlord, restrictions and prescribed process.
Open this starting point →ConsentDeal with alterations, subletting or pets
Find the covenant, decision-maker, conditions and other approvals before deciding the request.
Open this starting point →Lease eventHandle an extension or deed of variation
Keep valuation, legal drafting and facts taken from the lease as separate tasks.
Open this starting point →DisagreementResolve a disagreement
Test the strongest competing reading before correspondence multiplies.
Open this starting point →Your starting points
What do you need to sort out?
Six starting points for Managing agent. Choose the closest match.
Repairs and disputes
Resolve a water leak or repair dispute
Open the repairing covenants, affected areas and party obligations before correspondence multiplies.
Open this starting point →ConsentRespond to an alteration request
Check the exact covenant, demise, decision-maker, conditions and fee route for the live request.
Open this starting point →ConsentCheck a subletting request
Find the restriction, consent or notice route, conditions and authorised response in the signed lease.
Open this starting point →LPE1Complete the lease-dependent parts of an LPE1
Separate what the lease says from the current management, insurance, financial and planned-works records.
Open this starting point →EnforcementCheck the covenant before enforcement
Identify the alleged breach, parties, notices and missing evidence before the client decides whether to escalate.
Open this starting point →Commercial consent workMake lease-dependent consent work viable
Use the covenant, authorised fee and a reusable response linked to the lease before staff time exceeds the income from the job.
Open this starting point →Your starting points
What do you need to sort out?
Six starting points for Housing association. Choose the closest match.
Team use
Interpret leases consistently across teams
Take one live repair, consent, resale or service-charge case from policy to the signed lease.
Open this starting point →RepairDeal with a repair or water leak
Separate the tenancy, lease, policy, insurance and evidence before deciding responsibility.
Open this starting point →MoneyCheck a service-charge case
Check authority, paperwork, amount and evidence without inferring that a charge is payable or reasonable.
Open this starting point →Consent and useDeal with alterations, subletting or pets
Identify each role, document and approval before applying policy.
Open this starting point →DocumentsFind the complete document set
Locate the signed lease and connected documents before relying on a partial record.
Open this starting point →LEASE-iQ®Use LEASE-iQ with your organisation
Request a one-month team test. Access is reviewed manually before the secure route, users and dates are confirmed.
Open this starting point →Your starting points
What do you need to sort out?
Six starting points for Local authority. Choose the closest match.
Council teams
Use the lease across mixed-tenure work
Keep the council's role, the signed lease, policy and current law separate before responding.
Open this starting point →Major worksCheck a service-charge or major-works case
Identify the payment, notice and evidence route without treating the first check as a payability decision.
Open this starting point →RepairsDeal with a repair or water leak
Separate urgent action, lease responsibility, building evidence and the council's exact role.
Open this starting point →OperationsConnect leasehold work to the building record
Keep accountable decisions, evidence, recurring duties and resident communications together.
Open this starting point →DocumentsFind the complete document set
Locate the signed lease, variations, titles and authority records before relying on a partial file.
Open this starting point →LEASE-iQUse LEASE-iQ on one council case
Request a one-month team test. Access is reviewed manually before the secure route, users and dates are confirmed.
Open this starting point →Your starting points
What do you need to sort out?
Six starting points for Adviser or supporter. Choose the closest match.
Support role
Help someone else start safely
Keep the person's own role, signed source and independent-advice route visible.
Open this starting point →DocumentsFind the signed lease and connected records
Locate the executed source set before treating a question as document-backed.
Open this starting point →MoneyStructure a demand question
Separate authority, paperwork, amount and evidence without deciding payability.
Open this starting point →DisagreementUse the free escalation ladder
Start with written questions and evidence routes before money is spent.
Open this starting point →Plain EnglishExplain the words without changing the document
Use a plain-English explanation while keeping the signed definition visible.
Open this starting point →LEASE-iQHelp someone request one-lease access
The person requests access manually and uses only the secure upload route building trust confirms.
Open this starting point →