For resident-led buildings

You took control of the building. The paperwork did not come with instructions.

LEASE-iQ® helps RTM, RMC and share-of-freehold directors connect a live decision to the governing document, current source and evidence still needed.

Prepare my question Watch a relevant example →

The completed resident-led homes at Hafer Road

Your next step

Put the next board decision on a firmer footing.

Start with the issue the board needs to resolve, who can act and what remains uncertain.

Describe your problem →Need an account? Request access →See how to log in, upload and ask →

Where the time goes

The board questions that should not depend on memory.

01Who repairs this?

Start with the affected part, the repairing covenant and the facts on the ground.

Open the detail 02Can we recover this cost?

Check the lease route before turning a supplier invoice into a demand.

Open the detail 03What should the agent hold?

See the agreement, records and decisions that need to stay under board control.

Open the detail 04What do new directors do first?

Sequence the handover, building records and first decisions.

Open the detail

When the board is under pressure

Start with the live problem, not the full library.

These routes cover the decisions most likely to need an answer this week.

01A resident has sent an AI-written challenge

Answer the source, not the confidence of the draft. Separate valid questions from unsupported claims.

Work through the response 02A leaseholder has not paid

Check the lease, demand, dispute and board authority before choosing a recovery step.

Start the arrears record 03Major works and the clock is running

See the two 30-day observation periods and the evidence the board needs to retain.

Open the Section 20 clock 04The previous board has walked out

Sequence the handover without treating the inherited filing system as the truth.

Open the first 90 days

Take the next step in LEASE-iQ

What must this board control, and which records are missing?

Use this when taking over an RTM, RMC or share-of-freehold building.

Copy questions for this issue

Questions to paste into LEASE-iQ

I have uploaded a lease from a resident-led building. The board is dealing with: [describe the handover or live decision]. Please identify what this lease says the landlord, management company, board and leaseholder must each do.

Please:
1. Identify the parties, their roles and the clauses that allocate repair, insurance, services, charges, consent and access.
2. Quote the short relevant wording and give the clause and page.
3. Identify decisions the lease reserves to one party and functions that may have been delegated to a managing agent.
4. List the accounts, policies, contracts, notices, certificates, plans and decision records the lease refers to or requires.
5. Separate the lease from company articles, titles, the management agreement, law and operational practice.
6. Identify any missing document or role assumption that could reverse the answer.
7. Finish with a board action list containing: source to obtain, person responsible, decision required, evidence of completion and any point needing professional advice.

Keep checking: One lease may not represent every flat or the company's authority. Check the full document set and company records.

The board decision, before and after

Turn scattered information into a board record that shows the documents behind the decision.

What can the board decide and who pays?

Before

Old minutes
Lease
Reports
Budget
Director memory

A first answer your team can check

01Authority
02Responsibility
03Money
04Decision record

A clearer first pass

Put the document next to the board decision.

The lease does not run the building by itself. It gives the board a starting point for instructions, budgets, consent and the evidence it needs to keep.

01
Use the signed document
Start with the lease and the real question, not a generic policy answer.
02
Separate the layers
Keep the lease, current law and missing evidence distinct.
03
Keep the source open
Give the next person the clause, page and point that still needs judgment.

The result

A board that can explain why it decided.

Directors can keep the source, the missing evidence and the final human decision together, instead of relying on whoever remembers the last argument.

Use it on live work

Take one board decision back to the governing document.

Use a repair, budget or consent question already on the agenda. Check whether every director can open the source and see what still belongs to the board.

See how LEASE-iQ works

Independent help

LEASE offers free, independent leasehold guidance.

building trust is not the only route. The Leasehold Advisory Service publishes guidance and offers appointments for leaseholders and park-home owners.

Visit LEASE

One team. One month. No cost.

Use up to 100 leases and ask the questions already arriving.

This is not a product tour or a separate workflow. After a 30-minute setup, the team uses LEASE-iQ for live work throughout the month. Add up to 100 leases and ask as many genuine work questions as the team needs.

Request our free team monthNo card. No automatic conversion. The team agrees what to measure before it starts.

01Set up the team in 30 minutes.

02Use up to 100 leases in the normal workflow.

03Review use and value together for 30 minutes each week.

Download and pass it on

A LEASE-iQ briefing for resident directors

Share the evidence-led workflow with directors before testing a live building question.

Download the PDF

Use the building record

Move from the role page into the live work.

These tools keep missing evidence visible. They do not decide liability, compliance or legal rights.

Check sixteen building records

Mark each record present, missing or unsure.

Open the tool Build a lease-share budget

Keep the proposed total and each flat's apportionment distinct.

Open the tool Compare service-charge movement

Separate total movement from known one-off elements.

Open the tool