Ask the lease. See the source.

A leak is reported. The resident is worried, access is disputed, and the cause is unclear. LEASE-iQ helps you work through the lease, understand your next step and write a response. You can do that in the same conversation.

Start with the source. This is the actual scanned lease page, not just an extracted answer. The property description includes all Service Media exclusively serving the Property. For a pipe, the question is whether it serves only this flat. That needs evidence; the lease cannot inspect the pipe.

Here is the original repair page. Read the obligation to keep the Property in good repair and condition together with the insurance exception in the same sentence. Check the definitions and the cause of the damage. Do not transfer this answer to another flat without checking its own lease.

Keep the legislation in view too. This is section nineteen of the Landlord and Tenant Act nineteen eighty-five, opened in the source panel. If repair costs are to be recovered through a variable service charge, check reasonable spending and a reasonable standard of work, as well as the lease's charging provisions. This does not decide who caused the leak.

Next, ask about the entry conditions: who may enter, for what purpose, the notice, timing and making good any damage. LEASE-iQ connects the wording and explains it. Open the source yourself to verify it against the facts of your case.

Now ask LEASE-iQ to draft a calm inspection request. It can also read the draft from the resident’s perspective. Does it explain who is coming, what will happen in their home, and whether agreeing to an inspection means accepting a bill? Refine the wording in the same conversation, then check that it says what you intend before sending.

Trust and verify. LEASE-iQ is built around accuracy, with connected lease wording, relevant legislation and sources you can inspect. No AI or lawyer can promise a hundred per cent accuracy. For a repair bill or disputed liability, open the lease and legislation to personally validate the answer. You have the explanation and the response ready to use. If you want specialist advice on a complex dispute, LEASE-iQ can prepare the brief too.

Open the original pages at a readable size, then compare the wording with the explanation.

• Scanned lease: what the Property includes (printed page 15)
• Scanned lease: repair promise and insurance exception (printed page 24)
• Section 19 as opened in LEASE-iQ
• Check Section 19 on legislation.gov.uk

This is a worked example using one lease. Personally verify the document, law and facts that matter to your decision.

My window frames are rotten. I want to replace them. Is that my job, do I need permission, and who pays? Those are separate questions. Let's take them one at a time, using LEASE-iQ and my lease at Hafer Road.

Here is the actual scanned page. It says: the doors and windows and their frames, fittings and glass. In plain English: this lease includes the windows and frames as part of my flat. Your lease might say something different.

Next, the repairing covenant. That simply means a promise in the lease about repairs. The original page says: To keep the Property in good repair and condition throughout the Term. In everyday words: while I hold this lease, I have promised to keep the parts included in my flat in good repair. Here, Tenant means me, the leaseholder, even though I own the flat.

But the same sentence has an exception. Insured Risk means a cause of damage covered by the building's insurance, such as a storm if the insurance covers it. In everyday terms: a window damaged by a storm and a frame that has slowly rotted are different problems. Insurance normally does not pay for ordinary wear and tear. This lease may change who must repair covered damage. But that protection may be lost if something I, my visitors or contractors did caused the insurer to refuse payment. We need the cause of damage and the insurance documents to check.

Now, replacement. Repair means fixing what is there. Replacement means taking the old window out and fitting a new one. A promise to repair is not automatic permission to change the windows. Consent simply means permission. Ask LEASE-iQ a separate question: what permission does my lease require before I replace these windows? Then check the answer against the proposed work before booking it.

Another phrase is Retained Parts. That means the parts the landlord has kept responsibility for. In this lease, that includes the outside paintwork on the window frames. So fixing a rotten frame and repainting its outside can be different responsibilities. That is why the exact work matters.

A service charge means your share of the costs of looking after the building. Here is the law about those costs. It says reasonably incurred and reasonable standard. In everyday language: the spending must be reasonable and the work must be done properly. Ask why the work is needed and what the price covers. The lease must also allow that cost to be charged.

Now ask LEASE-iQ to write your email: who should arrange the work, what permission is needed, and how is the cost worked out? Ask it to consider how the message might be received, and improve it with you. LEASE-iQ is built around accuracy, with connected lease wording, relevant legislation and sources you can inspect. No AI or lawyer can promise a hundred per cent accuracy. A straightforward pet question may need only a quick look at the clause and any permission conditions. With money or building work at stake, take a closer look at the lease and legislation. Once you are happy that the answer and email match the sources and your situation, you are ready to act.

• Covenant: a promise in the lease. A repairing covenant says who must look after or fix something.
• Tenant: in this lease, the leaseholder—even though they own the flat.
• Insured Risk: a cause of damage covered by the building’s insurance. Check the cover; storm damage and ordinary wear and tear are different.
• Consent: permission. A duty to repair is not automatic permission to change the windows.
• Retained Parts: the parts the landlord keeps responsibility for. Here, that includes the outside paintwork on the window frames.
• Service charge: your share of the costs of looking after the building.
• Reasonably incurred / reasonable standard: the spending must be reasonable and the work done properly. The lease must also allow the charge.

Open the original pages at a readable size, then compare the wording with the explanation.

• Scanned lease: what the Property includes (printed page 15)
• Scanned lease: repair promise and insurance exception (printed page 24)
• Scanned lease: alterations and permission
• Section 19 as opened in LEASE-iQ
• Check Section 19 on legislation.gov.uk
• ABI: what home insurance covers, including wear and tear

This is a worked example using one lease. Personally verify the document, law and facts that matter to your decision.

A resident reports damaged guttering. They want it repaired and are worried about a bill. Here is a sample policy: guttering is excluded from our five hundred pound repairs allowance, so the resident must arrange the repair. Does that conclusion follow from the lease? LEASE-iQ can help you answer and write the response.

We are testing that question in LEASE-iQ, using my real scanned Hafer Road lease. The sample policy is invented, inspired by the kind of question Eastlight raised. It is not Eastlight's policy wording. This is not a shared-ownership lease, and we are not adding a repairs allowance to it.

First, ask who arranges the repair. LEASE-iQ identifies guttering as part of the Retained Parts. Open the source and check the original scan. There is the word guttering. Retained Parts means the parts kept outside the individual flats under this lease. Read that definition with the landlord's obligations.

Now look at Schedule seven. The services include repairing and replacing the Retained Parts. That supports the landlord arranging the repair. But who ultimately pays is a separate question. Further down, the service costs must be reasonably and properly incurred. We check the charging provisions, the share payable and any relevant conditions before promising a figure.

Here is the legislation source opened in LEASE-iQ. Section nineteen of the Landlord and Tenant Act nineteen eighty-five tests whether relevant service-charge costs were reasonably incurred, and whether the work was of a reasonable standard. Insurance and any applicable consultation requirements need checking too. The cause, urgency and proposed cost are still unknown in our example.

We then ask LEASE-iQ to write a calm reply explaining the position and the next step. Ask it how the message might come across to the resident, and refine it there and then. You check that the facts and any arrangements are right before sending. You stay in control of the answer and the action.

Trust and verify. LEASE-iQ is built around accuracy, with connected lease wording, relevant legislation and sources you can inspect. No AI or lawyer can promise a hundred per cent accuracy. With repair costs at stake, open the original lease and legislation to personally validate the answer. You now understand the repair duty, the charging position and what is still missing, with a response ready to move the issue forward. Another property needs its own lease and actual policy. If you want specialist advice, LEASE-iQ can prepare a focused brief with the context already assembled.

Pause the film or open the evidence at a readable size. Check each answer against the applicable lease, actual policy, law and facts.

• Original scan excerpts: the Retained Parts definition across printed pages 5–6
• Original scan: guttering and Service Charge definitions (printed page 6)
• Original scan: services and costs (Schedule 7, printed page 33)
• Section 19 source view opened in LEASE-iQ
• Check Section 19 on legislation.gov.uk

Another property needs its own lease checked. These extracts demonstrate the method; they are not a determination of an actual repair claim.

A resident asks why their estimated share of window works is eighteen thousand pounds. They need an explanation of how the figure was reached.

This example uses a public City of London specimen and a hypothetical estimate. We ask what contribution percentage the document specifies. LEASE-iQ takes us to the wording. We open the original PDF and see that the percentage is blank. This specimen cannot establish the terms of the resident’s signed lease.

There is a separate question about consultation. The source reference opens the legislation, including the qualification about dispensation. We read the relevant provision and check how it applies to the works and the facts. A citation is a route to checking the answer.

Now ask LEASE-iQ to explain which records complete the answer: the signed lease, the calculation, the works and consultation records. It can write the resident reply and help you explain what you have established and what you still need.

Ask LEASE-iQ to read the reply from the resident’s perspective. Does it answer how their share was calculated? Refine the explanation, add the actual next step, and check it says what you intend.

Trust and verify. LEASE-iQ is built around accuracy, with connected lease wording, relevant legislation and sources you can inspect. No AI or lawyer can promise a hundred per cent accuracy. With a substantial bill at stake, personally validate the answer against the lease and legislation. The outcome is an explanation you understand and a response you can use.

A leaseholder wants to alter an internal wall. As a director or freeholder, you need to understand what the lease requires before deciding what to do.

In this worked example, we ask about the alteration provisions in the Hafer Road lease. LEASE-iQ distinguishes the wording for internal, non-structural alterations from the separate structural restriction. We open the clause and read the qualification on consent.

The lease does not establish whether the proposed wall is structural. We need the plans and appropriate technical information. We also need to confirm who has authority to make the decision. Relevant legal provisions need their own source check.

Ask LEASE-iQ for a short decision note and a letter explaining the information you need. The request, lease wording and next action stay together. You can do the thinking and the drafting in the same conversation.

Then ask how the letter might come across to the leaseholder. Is the request clear, and does it explain why the information is needed? Refine it with LEASE-iQ so it reflects the decision you are actually making.

Trust and verify. LEASE-iQ is built around accuracy, with connected lease wording, relevant legislation and sources you can inspect. No AI or lawyer can promise a hundred per cent accuracy. For work affecting the building, open the lease and legislation to personally validate the answer. You now have the reasoning and a clear next step. The board still makes its decisions through its normal arrangements.

This is the commercial lease we worked through with Newsteer: a Scottish lease from 1963. Look at the quality of that scan. Dense wording, marks across the page and information spread through the document.

These are saved stills from that example. LEASE-iQ extracted information and provided references back to the lease. Where information was not stated in the documents provided, it said so.

Here, the date readings conflicted. The output says, Conflict. Needs check. It shows you the different readings and their references. Where the evidence cannot support a firm answer, that uncertainty stays visible.

Trust and verify. LEASE-iQ is built around accuracy, with connected lease wording, relevant legislation and sources you can inspect. No AI or lawyer can promise a hundred per cent accuracy. You can open the source, ask follow-up questions and prepare a response in LEASE-iQ. The useful result is knowing what the document supports and exactly what remains unresolved.