Check the right to charge
Identify the entitled party, the lease clause, the charge period, apportionment and the date payment became due.
For resident directors and managing teams
A missed payment is a cash-flow problem. It is not permission to skip the evidence.
Before treating a balance as recoverable arrears, check the lease route, the demand, the account and what the leaseholder says is wrong.
First pass
Build one record before choosing a recovery step.
Check the demand and account
Keep the demand, required summary, invoices or accounts, credits, prior payments and any Section 20 record together.
Classify the response
Separate inability to pay, a disputed charge, an administrative error and silence. Record what was said without deciding the debt by assumption.
Authorise the next step
Minute who may contact the leaseholder, consider an arrangement, instruct an adviser or begin a formal process.
Escalate carefully
Use the least escalatory step that protects the building and the parties.
Correct errors first. Give a clear account and a focused reply route. Where the amount or liability is disputed, get advice on the appropriate tribunal or court route and any pre-action requirements. Do not threaten forfeiture as a routine collection device.
Use the signed source
Ask LEASE-iQ® to find the payment authority and missing evidence.
LEASE-iQ can help locate and cite relevant lease wording. It cannot validate a demand, decide a debt or authorise recovery action.
Request LEASE-iQ access