For housing associations

The policy says no. What does the lease say?

LEASE-iQ® helps homeownership, repairs, property and legal teams interpret leases consistently across a portfolio. It keeps the signed wording and current sources beside each live repair, consent or service-charge case.

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A real LEASE-iQ screen showing an answer beside its cited lease page

Housing-association team

Eastlight checks the interpretation against the lease reference.

“Our Leasehold Services Team have been using this to interrogate leases to assist with sales enquiries and composing letters to leaseholders or shared owners about details from their leases and it has been incredibly helpful - it references back to the part of the lease it refers to, so we are able to do human checks to ensure its interpreting correctly.”

Leasehold Services Team, Eastlight Community Homes

“At Eastlight, we're always interested in exploring new ways of working that help us deliver a better service for customers and make the best use of our colleagues' time. LEASE-iQ has helped our teams access lease information more efficiently, while maintaining the human oversight and professional judgement that remain essential to good customer outcomes.”

Charlotte Todd, Chief Property Officer, Eastlight Community Homes Limited

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Where the time goes

The questions that need a consistent answer across schemes, teams and leases written in different eras.

01Resale packs

Find the document, obligation and missing information holding up the answer.

Open the detail 02Repairs arguments

Open the repairing covenant before policy and memory take over.

Open the detail 03Consent requests

Check whether consent is required, who gives it and what conditions apply.

Open the detail 04Service-charge questions

Separate the lease route from the demand paperwork and supporting evidence.

Open the detail

Take the next step in LEASE-iQ

Check the documents behind the answer.

Use this when the issue is unclear or several clauses may interact.

Copy questions for this issue

Questions to paste into LEASE-iQ

I have uploaded the signed lease. My question is: [write the decision, payment, repair, consent or dispute in one sentence]. Before answering, identify the relevant lease clauses, current law and any facts or documents that are still missing.

Please:
1. Identify the document, parties, property, term, definitions, plans, schedules and any later document referred to.
2. Find every clause that may support or cut against the answer. Quote only the short relevant wording and give the clause and page.
3. Explain which party and interest each clause applies to. Do not infer a role from the filename or my description.
4. Separate what comes from the lease, what current law adds and what I have told you as fact.
5. Identify missing documents or facts that could reverse the result.
6. State the strongest reasonable alternative reading.
7. Finish with a verdict of supported, partly supported, ambiguous or not found, followed by the next evidence check and any focused question for a professional adviser.

Keep checking: A well-structured question makes uncertainty easier to see. It does not turn incomplete sources into certainty.

The handoff, before and after

Give the first person a source they can show the second.

Who is responsible for this repair?

Before

Homeownership
Repairs
Legal
Managing agent
Resident emails

A first answer your team can check

01Signed lease
02Relevant wording
03Evidence still needed
04Focused escalation

A clearer first pass

Keep the source with the case as it moves.

Difficult cases still need the right legal and professional input. A better first pass gives that person the lease, the question and the missing evidence in one place.

01
Use the signed document
Start with the lease and the real question, not a generic policy answer.
02
Separate the layers
Keep the lease, current law and missing evidence distinct.
03
Keep the source open
Give the next person the clause, page and point that still needs judgment.

The result

A consistent first answer across the portfolio, with the source still open.

A property director can see where leases differ, a manager can explain the answer, and the unresolved point stays visible for whoever must decide it.

Use it on live work

Use the case that keeps coming back.

Choose one resale, repair, consent or service-charge question. Check whether the first person can find the clause and show the next person exactly what still needs judgment.

See how LEASE-iQ works

Independent help

LEASE offers free, independent leasehold guidance.

building trust is not the only route. The Leasehold Advisory Service publishes guidance and offers appointments for leaseholders and park-home owners.

Visit LEASE

One team. One month. No cost.

Use up to 100 leases and ask the questions already arriving.

This is not a product tour or a separate workflow. After a 30-minute setup, the team uses LEASE-iQ for live work throughout the month. Add up to 100 leases and ask as many genuine work questions as the team needs.

Request our free team monthNo card. No automatic conversion. The team agrees what to measure before it starts.