Send your situation. LEASE-iQ reads every clause and we write the answer: a plain-English summary, the clause-cited analysis, and a ready-to-send letter. We run the QA stack and dispatch within 24 hours. Add an independent solicitor sign-off if the stakes are high. Leaseholders send a voice note. Directors send their audit output.
Pilot is free in exchange for 15 minutes of feedback. Information service, not legal advice.
No accounts. No login. No typing. Find the right tier, pick the situation closest to yours, record a voice note answering the prompts, send it to us with your lease, and get the answer back the next day.
Four questions about your case in the calculator below. Tells you whether it's Stream 1, 2, or 3 in about 30 seconds. Jump to the calculator →
Twelve common patterns: water leak, service charge, S20, lease extension and more. Each gives you the right diagnostic prompts. Three to nine minutes to record.
WhatsApp voice note, Loom, or your phone's audio recorder. 8–12 minutes total.
PDF of the lease, plus the recording and any supporting evidence (reports, photos, correspondence).
Within 24 hours. Plain-English summary, clause references, and a ready-to-send letter that addresses the specific dispute.
Pick the level on each axis that best matches your situation. The recommendation updates as you go. We'll run the same triage when we review your case, and if our reading differs, we'll tell you why in the Risks section of your deliverable.
One thing to know. When we receive your case we run the same four-dimension triage on the actual facts of your lease. If our reading disagrees with yours, we'll explain why in the Risks section of your deliverable and offer you the option to upgrade. Your initial choice doesn't lock you in. Stream 1 £50 / Stream 2 £225 / Stream 3 £550.
A water leak needs different facts than a service charge dispute. Pick the situation closest to yours and we'll give you the right diagnostic prompts. Most cases take 8–12 minutes to record.
Where it's coming from, what's been said, who's been blamed, what evidence exists. The lease will tell us who's responsible for the repair and the cost. Your job is to tell us the facts; ours is to find the clauses.
Your name and flat number. Building address or postcode. Roughly how many flats. Are you a director / freehold-company shareholder, or just a leaseholder. Who owns the freehold (leaseholder-owned company, private landlord, developer). Managing agent name, if any.
Above your flat / below / common parts (roof, external wall, communal pipework) / outside the building / unknown. If you can describe the route the water takes (which ceiling, which wall, which time of day), say so.
Approximate date the leak first appeared. Whether it's stopped, ongoing, or intermittent. Whether anything similar has happened to your flat or your neighbour's before. Don't worry about exact dates, rough months are fine.
Send us the file — we'll find every clause that matters for the leak, the repair split, and the recovery route. You don't need to read or interpret anything yourself; that's the whole point.
Whose fault has anyone said it is so far: you, the neighbour above, the freeholder, the managing agent, "no one yet". Quote anything specific that's been written or said. Forward emails if you have them.
Has the building insurance been notified? Has a claim been opened? Who paid the excess (or who's been asked to)? Has the insurance schedule been shared with you?
Repairs paid out of pocket. Contents replaced. Decorating costs. Time off work, professional fees, plumbers, surveyors. Best estimate of the total; itemised if you can.
Lease PDF (essential). Photos or video of the damage with dates. Plumber, surveyor, dehumidifier reports. All correspondence with the freeholder, managing agent, neighbour, insurer. Insurance schedule. Anything else that documents the timeline.
Repair done by a specific party. Reimbursement for what you've already paid. Insurer to settle. Freeholder to chase the neighbour. Confirmation in writing of who pays next time. By when.
Stream 2 (£225) review on a leak case usually means a clause-cited demand letter to the freeholder, managing agent, or neighbour, with the relevant lease wording quoted and a deadline. £225 / case.
"Too high" turns into a winnable case when we can pin it to a specific year, a specific line item, or a specific procedural failure. The questions below are how we get there.
Your name and flat number. Building address. Number of flats. Freeholder name. Managing agent name and how long they've been in post.
Which service charge year(s): e.g. 2024-25, the last three years, "the new budget for next year". Total bill in pounds and the rough amount you think is wrong.
Pick the closest: specific line items that look excessive (which ones?) / overall increase year-on-year is too steep / no breakdown given / charged for things that shouldn't be in the service charge / I just feel it's too much. Quote line items where you can.
Did you get an itemised demand? A budget at the start of the year? Year-end audited accounts? A summary of rights and obligations attached to the demand? Yes / No / I don't know which is which.
Big jumps in any specific line? Same total but different shape? Reserves growing or shrinking? Or: I don't have last year's accounts.
Yes: quote what you asked and what came back. No, that's fine. Drafted but not sent: tell us. s.21/22 LTA 1985 right to inspect
Send us the file — we'll read the service charge clause, the recovery covenant, and any caps or exclusions. We tell you what they can lawfully recover and what they can't.
Refund of overcharge. Reduction in next year's budget. Written explanation. RTM / new managing agent. Tribunal application. Be specific.
Stream 2 (£225) review on a service charge case usually means a clause-cited s.21 statutory request and/or a Tribunal-ready challenge letter under s.27A LTA 1985. £225 / case. If an s.27A application has already been filed (yours or theirs), this is Stream 3 + specialist territory: we build the hand-off package, a property litigation specialist runs the proceedings.
If a freeholder tries to charge you for a cost more than 18 months after they incurred it, and they didn't give you a written "notice of intention to recover" within that 18 months, you may not have to pay. We need the dates to know.
Name, flat number, building address. Freeholder and managing agent.
Description (e.g. major works to the roof, insurance back-payment, contractor invoice). Amount in pounds: the building total and your share.
Approximate date the contractor was paid by the freeholder, or the work was completed. A year is usually enough.
Date on the demand letter, or the year it appeared in the service charge accounts. The 18 months runs from cost to demand (or notice).
Yes / No / I don't know what this is.
Lump sum demand. Added to a balancing charge at year-end. Spread across the next budget. Tell us how it's hitting you.
The demand letter or accounts entry. Any older correspondence about the work. AGM minutes or notes. The original s20 consultation if there was one. Send what you have; don't worry about gaps.
Cost written off. Refund if you've already paid. Confirmation in writing that no more historic costs will be raised. We'll calibrate the letter to that.
Stream 2 (£225) review on s20B is a clause-cited reservation-of-rights letter that quotes the legislation, the dates, and gives the freeholder a deadline to withdraw or substantiate. £225 / case.
S20 has three stages and tight timing. The questions below tell us where you are and what's been done correctly. If procedure has slipped, that's leverage.
Name, flat, building, freeholder, managing agent.
Stage 1 (Notice of Intention) / Stage 2 (Notice of Estimates) / Stage 3 (award and works starting) / I don't know.
Description (roof, lifts, decorations, fire works). Estimated total cost for the building and your share. The S20 threshold is £250 per leaseholder per qualifying-work item; above that, full consultation is required.
Stage 1 needs 30 days for leaseholders to nominate contractors. Stage 2 needs 30 days for observations on estimates. Yes / No / unclear.
Yes (paste or attach) / No / drafted but not sent. What were your concerns: cost, scope, contractor choice, timing, alternatives?
Did they obtain a leaseholder-nominated estimate at Stage 2? Did they explain why they chose the contractor they chose? Yes / No / unclear.
Stop the works. Reduce the scope. Force a different contractor. Recover overpayment. Get a Tribunal "dispensation" challenge ready.
Stream 2 (£225) review on a live S20 produces a procedural-failure schedule and a Tribunal-ready observations letter under s.27A. Time-sensitive, we prioritise these. £225 / case. If a Tribunal application has already been filed, this is Stream 3 + specialist territory.
Years remaining, premium offered, whether a formal s.42 notice has been served. The legal landscape has shifted with the Leasehold and Freehold Reform Act 2024, we'll tell you whether the new regime helps or hurts you.
Name, flat number, building address, freeholder name. How long you've owned the flat (qualifying period rules have changed).
You don't need to work this out. LEASE-iQ pulls the original term and start date from the lease front page and calculates the years remaining. If you happen to know the figure already, mention it; otherwise just say "use the lease" and send it.
Just exploring / had an informal offer from the freeholder / served a formal s.42 notice / received a counter-notice / negotiating premium / at Tribunal.
Numbers in pounds. Yours, theirs, any valuation you've had. Be specific.
Solicitor: yes (name) / no / shopping. Surveyor: yes (name) / no / shopping. The two are separate roles.
Statutory extension (90 years added, peppercorn ground rent). Informal extension (faster, riskier). A specific premium. Just to know if your offer is reasonable.
Stream 2 (£225) review on a lease extension covers the statutory route, premium reasonableness, and the LRFA 2024 transitional position. £225 / case. If a formal s.42 notice has already been served, or you're heading there, this is Stream 3 + specialist territory: we build the hand-off package, a property litigation specialist (and an enfranchisement surveyor) runs the formal route.
Service charge and ground rent demands have prescribed content. If the prescribed bits are missing, the sum isn't payable until they're put right. Five quick checks.
Service charge / ground rent / administration charge / "fee" of some kind. Total amount. Date on the demand.
Yes / No / I don't know.
Yes / No / I don't know.
Yes / No / I don't know what this is.
Yes / No / not applicable / I don't know.
Paid in full / partial / not paid. If you've paid an invalid demand, you may be able to reclaim, tell us when you paid and we'll calibrate the letter.
Confirmation the demand is invalid. Withhold payment until reissued. Reclaim sums already paid. Stop the freeholder forfeiting. Be explicit.
Stream 2 (£225) review on demand validity is a paragraph-by-paragraph audit of the demand against the prescribed-content rules and a withholding letter that quotes the statute. £225 / case.
Premium too high. Commission undisclosed. Sum insured wrong. Claim refused. Tell us which one, and what you've been shown.
Name, flat, building, freeholder, managing agent.
Premium feels too high / no breakdown of premium / commission to managing agent or broker not disclosed / sum insured too low or too high / claim refused or stuck. Pick one or several.
Yes (attach) / No / asked but not received.
Yes (amount?) / No / I don't know what this is.
The figure, if you've seen it. Has there been a recent reinstatement-cost-assessment? Or: I don't know.
Have you obtained any quotes from another broker or insurer for comparison? Yes / No / it's not allowed (it usually is).
Lower premium / commission refunded / different insurer / written disclosure / claim paid out / written confirmation of cover.
Stream 2 (£225) review on insurance produces a clause-cited disclosure letter under FCA rules and the lease, plus a benchmarking note if you have comparables. £225 / case.
"Reasonable refusal" is the magic phrase. Most leases let a freeholder refuse consent only on reasonable grounds, and only after charging a reasonable fee. Tell us the wording, the request, and the response.
Name, flat, building, freeholder, managing agent.
Sublet long-term / short-term (Airbnb) / keep a pet / make an alteration / install something specific (flooring, solar, EV charger).
Send us the file — we'll find the user, alterations, subletting, or pet covenant and tell you exactly what it permits, what consent is needed, and on what grounds it can be refused. You don't need to find anything yourself.
Yes: date, what you asked, what came back. No, that's fine. Drafted but not sent.
Quote it. Or: refused without reason / no response yet / fee demanded but no decision.
Amount in pounds. Whether you've paid. Whether the lease specifies who can charge what.
Days or weeks. Unreasonable delay is itself grounds to push.
Consent given / declared not to need consent / lower fee / written confirmation. Be specific.
Stream 2 (£225) review on consent produces a clause-cited request or appeal letter that frames the freeholder's obligations under the lease and the LTA 1988 (which requires consent decisions within a reasonable time). £225 / case.
Service charge arrears, S20 share unpaid, ground rent, or a specific invoice. Recovery turns on the demand being valid and the lease covenant being clear. We test both, then draft the recovery letter.
Your name and role (director / chair / treasurer / company secretary). Building name and address. Number of flats. Freeholder structure (RMC, RTM, share of freehold). Managing agent name if any.
Flat number, leaseholder name, total amount in pounds, what it covers (year[s], specific invoices, S20 contribution, ground rent). The age of the debt.
Demands sent, dates, methods (email, post). Any reminders. Any formal notices. Attach what you have.
Did they show the freeholder's name and address (s.47)? An England/Wales address for service of notices (s.48)? The Summary of Rights for service charge (s.21B)? Yes / No / I don't know.
Disputes the amount / disputes the work / says the demand is invalid / can't afford / no response at all / paid late but now refusing latest year. Quote what they said.
Send us the file — we'll find every clause that matters for recovery, forfeiture, and interest. You don't need to read or interpret anything yourself; that's the whole point.
Recover only / open to a Tribunal application under s.27A / want a determination before forfeiture / want forfeiture on the table as leverage. Forfeiture has hard procedural rules, we'll set them out.
Get paid in full / payment plan / Tribunal determination / formal s.146 forfeiture notice ready to serve. By when.
Stream 2 (£225) review on non-payment produces a clause-cited recovery letter, a demand-validity audit, and (if appropriate) a s.146 pre-action notice. £225 / building. If FTT proceedings are already filed, or active forfeiture is being pursued, this is Stream 3 + specialist territory: we build the hand-off package, a property litigation specialist runs the proceedings.
Mirror of the leaseholder leak case, role reversed. The lease decides who pays for what. Your job is to give us the facts; ours is to find the clause that puts the cost on the right person.
Your name and role. Building, flat numbers involved (the leaking flat and the affected flat[s]). Leaseholder name(s). Managing agent if any.
Plumber or surveyor report (essential if you have it). Photos. Insurance loss-adjuster finding. Date the source was identified. Forward the report.
Total in pounds, broken down (repairs to common parts, repairs to the affected flat, drying-out, decorations, professional fees, insurance excess). Itemised invoices if you have them.
Send us the file — we'll find every clause that matters for the leaseholder repair covenant, the indemnity, and the demised-vs-common-parts split. You don't need to read or interpret anything yourself; that's the whole point.
Has the building insurance paid? Is there an excess? Has the insurer subrogated against the leaseholder? Has the leaseholder's contents insurer been involved? If the policy explicitly waives subrogation against leaseholders, recovery may be limited, tell us if you know.
Refused outright / disputes liability / disputes the cost / no response / said insurer should pay. Quote what they said. Forward correspondence.
Reimbursement of the excess / full cost / contribution / written acceptance of liability for any future recurrence. By when. Whether you're prepared to escalate.
Stream 2 (£225) review on a leaseholder leak claim produces a clause-cited demand letter under the leaseholder's covenants and indemnity, plus a position on subrogation. £225 / building.
Subletting without consent, short-let / Airbnb, pets, alterations, business use, parking, noise, blocked-up vents. Enforcement starts with a precise read of the covenant they've breached.
Director name and role. Building. Flat in question and leaseholder name.
Be specific: short-letting via Airbnb / sublet without consent / dog of a specific size / fitted hardwood floors / running a business / blocked common-parts access / cut a hole through external wall. Dates if you know them.
Listing screenshots (Airbnb / Booking.com / SpareRoom). Photos. Other leaseholder complaints. CCTV. Building entry logs. Letters from neighbours.
Send us the file — we'll find every clause that matters for the user, alterations, subletting, or nuisance covenants. You don't need to read or interpret anything yourself; that's the whole point.
Yes: date and what was said / they replied. No / drafted but not sent / informal conversation only. Forward what you have.
Has anyone (board, agent, freeholder) accepted ground rent or service charge after becoming aware of the breach? If yes, that may waive the right to forfeit on this breach, we'll need to know.
Stop the activity / damages / consent retroactively granted / formal s.146 forfeiture notice / Tribunal determination of breach. Risk appetite.
Stream 2 (£225) review on a lease breach produces a clause-cited cease-and-desist letter, a waiver position, and (if appropriate) a s.146 pre-action notice. £225 / building. If a Tribunal s.168 application is already filed, or active forfeiture is being pursued, this is Stream 3 + specialist territory.
Mirror of the leaseholder demand-validity case, role reversed. They're saying the demand isn't valid. We test the same five things they're testing, and either confirm so you can fix it, or stand the demand up.
Director name and role. Building. Flat in question and leaseholder name.
Demand isn't valid / no Summary of Rights / wrong landlord name / no s.48 address / wrong amount / charge isn't recoverable under the lease / S20 not done. Quote what they said. Forward the letter.
The exact PDF or email of the demand. We'll audit it line by line against the prescribed-content rules.
You may not know yet, that's what we're checking. If you've already audited it, tell us your read.
Send us the file — we'll read the service charge clause and tell you whether the underlying charge is recoverable under the wording. The leaseholder's challenge stands or falls on that read; we do it for you.
All / most / split / nobody yet. If everyone's paid except this one, that's leverage. If many are challenging, the issue may be real.
Stand the demand up and get paid / fix the demand and reissue / withdraw and reissue with corrected content / Tribunal determination of payability under s.27A.
Stream 2 (£225) review on a demand defence produces a paragraph-by-paragraph audit of the demand against the statutory rules, a clause-cited reply rebutting (or accepting) each ground, and a reissue if anything genuinely failed. £225 / building.
If your situation doesn't fit a pattern above, walk us through it using these prompts. Treat them as talking points, not a script.
Your name and flat number. The building name, address, or postcode. Roughly how many flats. Your role: leaseholder, director, or shareholder. Who owns the freehold. Managing agent name and how long.
Like a news headline. "My freeholder is asking me to pay a 2019 invoice in 2026."
When the problem first appeared. Who you contacted, when, and what was said. What's happened since.
Letters, emails, contractors, documents you've requested, advice you've already had.
Your read of who's at fault and what your rights are. Don't worry about being right. Tell us the working theory. We'll confirm or correct it with citations.
Specific: a repair, reimbursement, a letter, a Tribunal application, "just want to know my rights." Timeline.
Lease (essential). Articles of association if you're a director. Reports, photos, correspondence, accounts, demands.
Not sure which stream? Use the calculator below or send us the brief and we'll tell you. £50 / case for Stream 1, £225 / case for Stream 2.
A single document, written so you can read it, share it with a co-leaseholder, hand it to your solicitor, or read it to your board.
The whole situation in a paragraph. No jargon. The first thing your solicitor or board would want to read.
What your lease actually says, quoted with clause numbers, about the question in front of you. Not what people think it says.
We write it. You sign it. Addressed to the right party (freeholder, managing agent, neighbour, leaseholder), with the lease wording quoted and a deadline. Stream 2 includes solicitor sign-off and the firm's name on the letterhead.
If the letter doesn't land, the deliverable tells you what comes after, what each step costs, and how to brief a solicitor. So you know your full path before you commit.
The deliverable names each pattern, tells you which is most likely for your situation, and gives you the next move for each.
A clause-cited letter, especially one with solicitor sign-off, often produces a quick climb-down. Your next move: get the concession in writing, dated, and on letterhead.
They challenge a fact, cite a different clause, or raise something you didn't mention. Your next move: read the reply against the lease again. Stream 3 handles this for you; for Stream 1 and Stream 2, you can upgrade at this point.
Common, especially if your letter was strong. Your next move: send a short follow-up referencing the date of your first letter and giving a final deadline. The deliverable includes the template.
A county court claim, a Tribunal application, or a forfeiture threat. Rare in response to a clause-cited letter, but it happens. From here, Stream 3 (£550) builds the hand-off package: brief, audit, drafted letters, two rounds of reply-and-respond on file. A property litigation specialist runs the actual proceedings. We can introduce you.
Most cases land at Response A or B. We will tell you which response is most likely, given the position on file, in the Risks section of your deliverable.
Stream 1 hands you the brief and letter to send yourself. Stream 2 adds an independent solicitor sign-off. Stream 3 keeps going for two rounds of reply-and-respond. See what runs on every case →
Pre-flight, clause extraction, cross-model review, Claude self-check, operator sign-off. Stream 1 isn't "lighter" QA: it's the same internal rigour. Stream 2 adds an eighth layer, an independent solicitor's name on the letter.
16 common patterns mapped to Stream 1 or Stream 2, with the procedural reason for each. Useful for a quick gut check before you commit time to the calculator above.
Choose Stream 1 first. After we've run the analysis we will flag, in plain English in the Risks section, whether we think your case is one where solicitor sign-off would meaningfully sharpen your position. You can upgrade to Stream 2 at that point and we'll re-issue the deliverable with the solicitor review applied. We don't push the upgrade unless we genuinely think it adds value to your specific case.
The Stream 2 and Stream 3 review is provided by Bitesh Solanky, an independent property solicitor working with Building Trust through his own consultancy, True Counsel Limited. Bitesh spent five years as Head of Corporate & Commercial Legal Services at FirstPort, the UK's largest residential property manager, before director-level legal roles at Emeria UK and Poundland, plus earlier private practice in commercial and property law since 2001. The deliverable's sign-off page shows Bitesh's name and the date.
Bitesh personally holds a small minority equity stake in Building Trust (3%). The legal review is invoiced through True Counsel Limited (England & Wales, company no. 10945466) at arm's length and disclosed to every Stream 2 and Stream 3 user. More about the team →
Prefer your own lawyer? We'll send you the briefing summary, the two letters, and a paste-ready email template you can send to your solicitor asking for a sign-off review. Insist on a specialist property solicitor. Not a general practitioner.. Where to find one:
Email-your-solicitor template ↓This is information, not legal advice. Building Trust LEASE service provides clause-cited information based on your lease. For any formal step (Tribunal, court, s.146), you'll need a property litigation specialist; Stream 3 builds the hand-off package they need and we can introduce you. Stream 1 and Stream 2 are for pre-proceedings letters and positioning. You can always take the deliverable to a solicitor of your choosing using the directory above.
All prices exclude VAT. Building Trust isn't currently VAT-registered; we'll add 20% when that changes.
About Stream 2. Independent review and sign-off is by Bitesh Solanky, an experienced UK property solicitor, working through his consultancy True Counsel Limited (England & Wales company no. 10945466). True Counsel is not an SRA-regulated firm and Stream 2 is not regulated legal advice. For arrears recovery, contested proceedings, court or Tribunal litigation, or anything requiring conduct of litigation under Section 14 of the Legal Services Act 2007, instruct an SRA-regulated solicitor.
The output adapts to who you are, the structure of your building, and the remedies actually open to you. We don't recommend you call an EGM if there's no company you're a member of.
Water leak, service charge dispute, alterations consent question, an argument with the managing agent, or "something feels off." You don't need to be a director or shareholder to use this.
You're trying to make decisions that are legally defensible, prepare for a board meeting, communicate clearly with leaseholders, or work out where you have personal exposure. The output is suitable for board minutes.
You have a leaseholder's rights AND a shareholder's rights. The two stacks together are usually more powerful than either alone. The output uses both.
If a leaseholder isn't paying their service charge, refusing access for repair, subletting without consent, altering without consent, running a business in breach of the user covenant, or attacking your demand — the route is the same as the leaseholder pathway above. Send us the lease and a 90-second voice note. Within 24 hours: a clause-cited brief and a ready-to-send letter to the leaseholder. Same tiers. Same prices. Same QA stack. Just pointed the other way.
Every leasehold dispute turns on three things: what the lease says, what the statute says, and which side bears the burden of proof. We don't care which side you sit on — LEASE-iQ reads the lease and the statute the same way for everyone. Most disputes resolve when both sides have the facts. If you're a director or share-of-freeholder, you usually have the lease, the demand record, and the covenant chain on your side — you just need it organised, clause-cited, and put in a letter the leaseholder takes seriously.
Common director-side disputes: non-payment, access refusal, unconsented sublet, unconsented alteration, breach of user covenant, defending your demand. The pack tells us which clauses and statutes to lean on.
Email the lease (PDF), a 90-second voice note describing the dispute, and any supporting evidence — the unpaid demand, the access refusal email, photos of the unconsented works, the listing on Airbnb. To adam.street@building-trust.uk.
LEASE-iQ finds the covenant they're breaching, the statutory framework that applies, and the cure-or-remedy position. The seven-layer QA stack catches ambiguity and documents every clause cited.
Within 24 hours: a clause-cited brief identifying the breach, a ready-to-send letter citing the lease wording and the remedy, and a Risks section flagging anything ambiguous you should know before sending.
Note on scope. Independent review is by Bitesh Solanky working through True Counsel Limited (England & Wales co. 10945466). True Counsel is not an SRA-regulated firm and Stream 2 is not regulated legal advice. For arrears recovery, contested service-charge Tribunal proceedings, court litigation, or anything requiring conduct of litigation under Section 14 LSA 2007 — instruct an SRA-regulated solicitor. We can give you a hand-off package.
Send the lease, a 90-second voice note, and any evidence of the breach. Brief and letter back to you within 24 hours.
Within 24 hours of getting your recording and lease, we send you a clause-cited answer and a ready-to-send letter that addresses your specific dispute. Stream 1 £50 / case. Stream 2 £225 / case with independent solicitor sign-off.
adam.street@building-trust.uk →We treat your lease and recording as private to you. Used only to answer your question. Never shared. Never used to train any AI model.
If yours isn't answered here, ask in your recording. We'll address it in the response.
No. Leases are public documents. Anyone can buy a copy of yours from HM Land Registry for £7 if they have the address. What we commit to is different: we treat the copy you send us as private to you. We use it only to answer your question. We do not share it with anyone else, and we do not use it to train any AI model. If we ever wanted to use anonymised case material to improve LEASE-iQ, we would ask you first.
All three run the same multi-stage workflow and deliver the same Strategic Note, draft letter, and solicitor briefing summary. Stream 2 adds an independent solicitor's sign-off (Bitesh Solanky, working through his own consultancy). Stream 3 adds two rounds of reply-and-respond on top of Stream 2: when the freeholder or managing agent replies, we read it, update the position, and write your next letter. Stream 1 is right for routine, low-stakes cases. Stream 2 is recommended the moment stakes, complexity, or stage cross a threshold. Stream 3 is for cases that have been running for months and need someone holding the pen until the matter lands. See the triage matrix and risk calculator in the "Choose your tier" section above.
Yes. If after running our analysis we think your case wants solicitor sign-off, we'll flag it in plain English in the Risks section of the deliverable. You can upgrade at that point to Stream 2 or Stream 3 and we'll re-issue with the solicitor review applied. We don't push the upgrade unless we genuinely think it adds value to your specific case.
No. With Stream 2 or Stream 3 you can either use our reviewing solicitor (the default, fast turnaround, sign-off page in the deliverable) or take the briefing summary, the letter, and our paste-ready email template to your own specialist property solicitor. We provide directory links to LEASE, ALEP, the Law Society, and the Property Litigation Association so you can find a specialist if you don't already have one. We strongly recommend a specialist property solicitor rather than a general practitioner. Leasehold law is its own world.
Yes, and we disclose it. Our reviewing solicitor, Bitesh Solanky, personally holds a small minority equity stake in Building Trust (3%). The legal review engagement is provided through Bitesh's own consultancy, True Counsel Limited (England & Wales, company no. 10945466), at arm's length, on standard professional terms, and disclosed to every Stream 2 and Stream 3 user. If you'd prefer a fully independent solicitor with no equity link, choose Option 2 above (your own solicitor). The deliverable contents are identical.
Most people leave out the things that matter most when they type: what they want as an outcome, how urgent it is, and what they currently believe is true. The briefing note prompts you for those, and the output ranks your options accordingly.
No. Most users are simply leaseholders. The output adapts to your role and the structure of your building.
That's fine. The longer and more unusual the lease, the more useful the analysis tends to be. Long leases hide as many rights as they hide obligations.
Yes, please do. The clause-cited format is designed to be solicitor-readable. It can save your solicitor billable hours.
Within 24 hours of receiving your recording and your lease. If we need anything else from you, we'll come back the same day.
Two short questions in the email when we send the answer. If you can spare 15 minutes for a follow-up call, we'll learn even more, but the call is optional.
No. LEASE-iQ is an information tool. It's accurate, clause-cited, and useful, but it isn't legal advice and we are not your solicitor. For anything formal (Tribunal, litigation, forfeiture, settlement), instruct a property solicitor.
The Building Trust assistant can route you to the right page, explain a clause, or get you started with LEASE-iQ. First question is free.
Want a written, clause-cited answer in 24 hours instead? Talk to us →